Never lose a job to a missed call again.
When you can't pick up, FirstRing texts the caller back within a minute, finds out what they need and books the appointment on your calendar.
Most callers won't leave a voicemail.
If nobody answers, a homeowner with no heat calls the next company on the list.
You're on a job
Your technicians can't answer from a rooftop or a crawl space. By the time they call back, the customer has booked someone else.
It's after hours
Systems break at night and on weekends. Those callers usually book whoever answers first.
The first cold snap hits
When the temperature drops, the phones light up all at once. Your office can't answer every line.
How it works
Your phone number stays the same, and calls you answer work exactly like they do today.
- 1
A call goes unanswered
If no one picks up, FirstRing steps in automatically.
- 2
The caller gets a text
Within a minute, they get a friendly text from your company asking how you can help.
- 3
The job gets booked
It asks what's wrong, offers your open times and puts the appointment on your calendar. Urgent calls go straight to your on-call technician.
See every call it caught
Each caller, what they needed and whether they booked, with the full conversation one click away. You also get a weekly summary by email.
| Time | Caller | Reason | Result |
|---|---|---|---|
| Sat 7:42 PM | (203) 555-0148 | Furnace won't turn on | Booked Sun 8–10 AM |
| Sat 6:15 PM | (203) 555-0172 | Boiler making loud banging | Sent to on-call tech |
| Sat 2:31 PM | (475) 555-0119 | Quote for a heat pump | Estimate Tue 10 AM |
| Sat 11:08 AM | (203) 555-0193 | Yearly furnace tune-up | Booked Wed 1–3 PM |
Example data shown for illustration.
Start with a 30-day pilot
We set it up on your current number, write the messages with you and track every call. After 30 days you'll see exactly how many jobs it brought in.
- Set up in a few days. No new phone number or equipment, and nothing new for your team to learn.
- Messages in your words. You approve every text before it goes live.
- You decide what's urgent. Choose which calls go straight to your on-call technician.
- A weekly report. Calls caught, jobs booked and conversations to review.
- Local and personal. Based in Shelton, CT. You work directly with the person who set it up.
Common questions
Does this replace my office staff?
No. It only steps in when a call isn't answered: during busy stretches, after hours and on weekends. Your team still takes every call they pick up.
Do I need a new phone number?
No. Customers keep calling your current number. Calls nobody answers are forwarded to FirstRing, which texts back from a local number under your company name.
Will customers know it's automated?
Yes. The first text says it's your company's assistant. Most callers simply want a quick answer and a time slot.
What about emergencies?
You set the rules. A gas smell, no heat for an elderly resident or any keyword you choose can alert your on-call technician right away.
Does it work with my scheduling software?
It books into a shared calendar and notifies you of every appointment. If you use field-service software, we'll go over connecting it on the demo.
See it in action
On a quick 15-minute call, we'll show you the text-back working live and tell you honestly whether it makes sense for your company.
Prefer email? eduardo@firstringct.com